Coffee stays with you
Roasted coffee can't be returned. Once a bag has left the roastery, we can't take it back and put it on the shelf.
Damaged or the wrong coffee
If your order arrives damaged, or it isn't the coffee you asked for, we'll replace it. Write to hello@occasioroasters.com — the same address on our contact page — with your order number and a photo of what showed up. The sooner we see it, the faster we can sort it out, ideally within 7 days of delivery.
Cancelling an order
From your account you can request a cancellation. That email reaches the roaster. Nothing is cancelled or refunded automatically, because the coffee may already be roasted. If we can still stop it, we'll reply. The request itself does not void the Square charge.
The Opportunist
You can cancel the subscription from your account. Cancellation is at the end of the current paid period (the date Square shows). The site does not automatically refund a period you have already paid for.